iH
iftikaar H

1 reviews | Active since Jan 2017

24 Jan 2017, 14:01

R199 Deal - Telkom Goes Against Their Promise

<p>Hi, December 2016, I had signed a contract with Telkom for the Hauwi P9 Lite with 2 GIG data at R199 per month at the Westood Mall branch. I was told that although my contract was approved, I was to wait a week until they received stock of the handset. 2 weeks past and I followed up if stock was recieved and was told only first week in Jan'17 will they recieve stock. Followed up in the first week of Jan'17, i was told to wait a little more as they are in backlog. To my surprise, I receive a call this morning, 24 Jan, from the store informing me that they CAN NO longer give me the handset at the contract I had signed with them, but rather at the new pricing being R249.99 per month. Bearing in mind, that I have already signed the contract with them, Telkom goes against their word. I would expect this type of breach in agreement when buying something from Gumtree not when entering a deal with the the largest Telecommunication company in the Southern Africa. MTN Recently ran their special on a 50gig data at R99 which I did not opt for as my contract was already signed with Telkom for the handset and WIFI upgrade at home was soon to be done once the Fibre Obtic networking became available, so now, I have lost out on the MTN Special that ran on the 20th of Feb. I am extremely flabogasted at how ********* Telkom's changed their decision overnight. I actually have no words to explain how cheated this feels</p>

0
Replies (1)
Telkom
Telkom's reply25 Jan 2017, 09:24
Official

Good day iftikaar,

Your query has been sent to the Store Manager for further assistance, feedback will follow.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***