R1800 for no internet

Very very very upset with telkom .I have a internet line and have problems with it since day one I pay almost R1800 p/m For a 10 megabyte line Last week Friday i called the technical department to explain that i have problems with my line because my downlode speed was 0.20 megabytes per second And upload 0.45 megabytes per second

And then i hear for the first time that my line is only capable of pushing 4 megabyte per second

So the gentleman told me that he will report a faulty line and that it will take 48 hours for them to contact me to come and solve the problem today 7 days later i have phone them once again because no one have showed up

And then the lady tells me they are working on the line and i have ask her to please inform me with what the problem is on the line

And her answer was that they dont know but they are working on my line

I am so tired of fighting and just trying to get what i am paying for

On the edge of cancelling my contract And getting a different service provider