R1500 bill for no services rendered

I app**** for Fibre in June. I waited 21 days for it to be installed, when I called to query I was told my order was canceled. I placed another order. I received the unit via courier service but no vct number for installation. I called and was told the vct number would be sent immediately and the until would be installed this week. This week I received two calls from a courier company for collection of the unit. I called telkom again and was told to wait 21 days for installation again and that I'll receive the vct number next week and installation next week. I received a bill from 16th of July for something I am currently not even using and that hasn't been installed. Unfortunately, the complex I live in only uses vumatel so I'm forced to use telkom. I need assistance A. S. A. P and I need the bill corrected, I am not prepared to pay for something that is laying in a box.