R1400 PENALTY FEE FOR A TELKOM ERROR!!!! MXIM

I APP**** ONLINE FOR AN LTE CONTRACT (SMARTBROADBAND WIRELESS 50GB) AND I WHEN THE AGENT CALLED ME SHE SUBSCRIBED ME TO THE WRONG CONTRACT WHICH WAS THE HOMEOFFICE LTE 50GB!<br> <br> I STRUGGLED FOR MONTHS TRYING TO RESOLVE THIS ISSUE CALLING CALL CENTRE, BEING TOLD TO GO INSTORE. WENT INSTORE TO ONLY BE TOLD I CANNOT BE ASSISTED AND THAT ONLY CALL CENTRE WOULD ASSIST. I TRIED TO CHANGE STORES HOPING TO GET BETTER SERVICE, I WAS TOLD I CAN ONLY BE ASSISTED AFTER THREE MONTHS DUE TO CONTRACT DURATION! AFTER THREE MONTHS OF NOT GETTING MY MAIN BENEFIT (NIGHT SURFER DATA) AND SPENDING MORE THAN THE SUBSCRIPTION COST ON DATA I WOULD NOT HAVE HAD TO BUY WITH NIGHT SURFER, I LAID A COMPLAINT ON HELLOPETER.<br> <br> AFTER THREE DAYS I GOT A RESPONSE. AND I WAS FINALLY ALLOCATED TO THE RIGHT CONTRACT I WANTED. NOW I JUST RECEIVED AN INVOICE FOR R1400 PENALTY FOR MIGRATING - WHICH WAS NOT MY FAULT! I HAVE TRIED BY ALL MEANS TO RESOLVE THIS AND NOW TO PAY THE PRICE FOR AN ERROR THAT HAPPENED ON TELKOM'S SIDE IS RIDICULOUS!<br> <br> TELKOM HAS JUST GONE FROM AN ADEQUATE SERVICE PROVIDER TO BEING THE BANE OF MY EXISTENCE! DAMN!