R100 airtime

***I bought R100 airtime on the 5th of this month from my nedbank mobile banking, money was t a Ken from my bank but I ddnt receive the airtime so I called in and the advisor was not helpful at all did not empathize or even tell me when my query would be if it would be she gave me her managers email address and told me to send proof of purchase, so I emailed the manager (jade japhta) she did not reply 2days later I sent another email to which she rep**** a day later, saying she has forwarded my query to the relevant department and she also did not give me a turn around time. On the 15th I called again and I was told you need proof so I risked my life, went against the government order and went to the bank to get the proof and sent it but no one has even rep**** to acknowledge having received it. I'm am really not happy with the service telkom is a ******* and their staff is useless and heartless they dnt care about customers at all.