Quick with sending the statement - Telkom's Pathetic service to repair faulty cables in Richards Bay

On 30/10/2017 I reported that my landline and wifi is off and was informed that a technician will be assigned to the problem. The following day I have called customer service again to be informed that a technician has been assigned to investigate the fault. Only then after I insisted that feedback to be provised, I received an sms with a ref nr that its now been logged as a "bulk fault" upon every call to customer sercvice I gave details of the problem reported. 267CNK301017 - Requesting feedback / update...I have spoken with probally each person in customer centre, explaining that I have not received further update on the progress. Requesting to speak to a supervisor and manager is like trying to get hold of the presidant...just does NOT happen. Today, 15/11/17 again phoned to follow up... atleast by now they can tell me that an investigation was done to figure out why the cable went faulty in the first place but no one can give a date by when the cable will be replaced, and trying to get to the department thats now responsible to provide feedback cant be reached. This is UTTERLY UNACCEPTABLE. According to the call centre they are not allowed to give the contact nr for the now responsible department, but no where no one can provide me... the client with feedback/update. What a waiste to demand feedback as no one from Telkom does actually provide feedback and or service. But come month end they are quick to send a statement for payment for a service thats NOT BEEN PROVIDED...