Quick to take your money but fail to deliver!!!!

<p>I took a contract with Telkom Mobile for a router. I discovered there was no connection where I am based, (Ennerdale, south of Joburg). After trying it for numerous weeks with no luck, I decided to return it and therefore cancel my contract as it was of no use to me. I then called their call centre and was sent cancellation forms and an email adress to return form to. I waited over a month for a response with no luck, I then decided to resend the forms and call again. On my second call I was told by a consultant to hold for someone to assist me, I waited with no luck until I decided to hang up. A few weeks passed by with nobody calling me or mailing me back , I decided to call again, spoke to another lady and she gave me an email address to resend my forms to, after sending my email, it bounced back meaning the email address was incorrect or non existent. Upon signing this contract I was assured this was a R299.00 deal per month for 24 months. Telkom has been deducting over R299.00 every month from me. I am sitting with a router that doesnt work and money is being deducted from my account and on top of that I am being sent from pillar to post with no assistance whatsover, this is very frustating and results in bad customer service coming from a such a big company.</p>