Quick to take my money, but slow to refund it

<p>I cancelled my Telkom Mobile Data on 30 Sep 2016 at Telkom Kenilworth Centre, and was assured that it had been cancelled. Boitumelo Jeanette Rantlhane emailed me on 25 Oct 2016 stating that my data package would be cancelled at the end of Oct 2016, and telephonically told me that I would not get a bill in November. I DID get a bill and R119 was deducted from my bank account on 1 Nov 2016. I called Telkom Mobile on 1 Nov 2016 and was again assured via email by Moditja Sibeko (a.k.a Berry) that a refund was organised for me. I have NOT BEEN REFUNDED. Please could somebody in a senior position contact me and get my money refunded urgently.</p>