Quick to send computerised reply, but action lacks

Two weeks since my previous complaint and I did receive a computerised confirmation from William that the matter is getting attention. But isn't it very strange that I am receiving pre-recorded calls and smses telling me that my account which is paid three month in advance and should be in credit, is going to be cut-off if no further payment is received. What a joke! Come on William, you said the the matter is getting attention. What attention? Why are my payments not getting allocated to my account?