Quick to sell... **** to fix any problem!

We upgraded our line to Fibre on 22 November... Our line has been working for only 13 days. Last week Monday on 4 Dec both the internet connection and Landline stopped working due to a red LOS light flashing on the modem.... Its been 7 days now and still no feedback from Telkom as to when they will come and sort out the problem! Only place to follow up is via their useless call centre where no one there is actually competent enough to assist you to get your problem sorted! Sick and tired of such useless service from Telkom!!