Quick to put judment, slow to give paid up letter even when they are at fault

<p>My concern and frustration is that as customers we are not able to access their billing department when we need to.</p> <p> </p> <p>In 2016 we submited a notice of cancellation at telkom store in Clearwater mall, as we moved and no longer needed the ADSL line.</p> <p> </p> <p>On the 16th of January 2017i was informed by FNB that our house purchase was put on hold due to a judgement against my wifes name by telkom. We phoned them, and was informed that we needed to pay R 2800,00 for account overdue since November 2016.....even on Transunion it shows the account was paid monthly till October 2016 ( so who paid the account, cause we didint)</p> <p> </p> <p>Not trying to waste time we went to Telkom by Mall @ Reds and they gave us a statement for R 3400,00 wich we paid in full at pick & pay.</p> <p> </p> <p>I paid the money same day and since then i have been requesting a paid up letter everyday and no one is able to assist me, they keep on saying they have send the matter to billing department and they also tell me that they cannot communicate directly with billing department but only via email and there is nothing they can do for me but to wait for billing department to get back to them.</p> <p> </p> <p>We've been phoning billing department and they keep on promising us the letter for the last week, and still nothing. You cant complain in store, and phoning them is useless! How do we get this letter, everything is on hold.</p>