Quick to list but suck at customer care

<p>My wife and I decided to port our numbers from Vodacom to Telkom mobile. She went in the first to complete the docs for the port and then I went the following day. Whilst I was submitting the docs to port, my wife app**** for a data package. Little did we know that this would just cost is time and bad service. My wife had an existing MSISDN on Telkom mobile. They managed to port her Vodacom number to the SIM that she already had for a long time. This error meant that her Telkom mobile number that we had for a while just got deleted. When we went to query why her new number got activated on her existing SIM, then we were told that the number is deleted and there is nothing anyone could do about it. We bought a new SIM with a new number and was told that her port would be activated within 24 hours. This didn't happen. My port also got delayed with no valid reason and I ended up going to another Shop in another town to get it resolved. They had my port activated whilst I was still in the shop, so I came to the conclusion that the Springs branch just didn't know what they are doing. My wife's port eventually got activated and we assumed our problems were over. At the end of that month, my bank account got debited for my wife's contract. I had to go to the bank to reverse the debit order costing me bank fees. We went to the branch again and asked them to rectify it, because I never agreed to have a debit order on my account. Since then, they were debiting my account every month and cost me bank charges every month to reverse it. My wife's account never got debited. She later on got a mail to say that she is handed over to a lawyer for non payments. We went and paid the outstanding amount with their cancellation fees and now that we urgently need a letter confirming that the Telkom mobile account is settled, nobody wants to assist us. I went to a branch where I had to wait more than 30 min to see a manager. He had an attitude about helping me and eventually agreed to mail someone for assistance... Yet, nothing came from it. I would like my bank charges money back but nobody knows how to resolve my issue. I am shocked at the service we received. Telkom gave no communication with regards to the payments. They had the wrong address listed on their systems. (I told the lady the day my wife signed the contract that she spelt the address wrong). But she never fixed it. I will definitely be telling everyone about the service we received from telkom mobile.</p>