Quick to disconnect through neglent customer support and communication

Good Day I am Grant De Stadler account no ********** 60001. I am disgusted with the recent services by Telkom billing department. First of all this is the second time I do not get my statements on time and the email reminders with payment link I used to get stopped in February this year which was convenient as I could just click the link in the email reminder and go online to pay my bill. These email reminders came sooner than my statements which I recieve via post. This morning I awoke to a disconected internet. Called 10210 number to be told my internet service was suspended due to non payment. Really now...Telkom a service provider not providing me with a statement. I get a sms notification from an unknown number no Telkom watermark or info describing where it comes from with a number attached I am not fimi**** with. See photo attached and this is the second time I complained and nothing gets done to resolve my issues. Then I tried to call 10210 again just now at 8.50am to hear that my landline has been suspended. I pay my account religiously without owing Telkom anything. For the record just this morning I paid my bill Reference 139TSY281118 (R1500 paid) Suddenly 5 minutes after that my land lines suspended. Funny thing is just after I spoke to a customer service rep. So now Telkom would blame the system but not the person at the keyboard giving clients grief and inconvenience. I would like to know when my contract would expire as I would rather move to another service provider. Neotel so much cheaper and word from other business coleages is that they can use the phones mobile anywhere for a flat fee. I'm very angry and dissapointed with Telkoms services regarding my account, billing and statements. This time of the year is a busy time for many and to have issues like this is inacceptable. Telkom a phone company cannot even give a client a courtesy call to investigate account or bill payments. I am totally disgusted with the customer representatives lacking possitive resolutions or poor answers regarding questions asked.