Quick to demand money, slow to repay
<p> My account is in credit at Telkom, and seeing that I moved to a new address and a new application had to be made, I requested that the money be credited back to my bank account. After about 3 weeks of not receiving the promised call, and no money paid back to my account, I contacted them again. Turns out that my contact number was incorrectly taken down, so they couldn't contact me. Eventually I was contacted, and requested to send a copy of my account statement as well as a copy of my ID to ********** which I did on 28/07/2016. Guess what, still no repayment of the amount has been done, and when trying to phone 031- ********** as requested by the billing department, there is no answer. So I guess it is ok to complain now about the non service.</p>
It is amazing that a week on from the complaint being logged, I have received a phone call from a rather *********** staff member on Friday evening, then had to follow up again yesterday, and still the money is not appearing in my bank account. Seems that all the documentation has been send to the billing department, but the credit department for some or other reason are not doing their job. Telkom, your house is not in order
It is amazing that a week on from the complaint being logged, I have received a phone call from a rather *********** staff member on Friday evening, then had to follow up again yesterday, and still the money is not appearing in my bank account. Seems that all the documentation has been send to the billing department, but the credit department for some or other reason are not doing their job. Telkom, your house is not in order