QUICK TO DEBIT ACCOUNTS BUT NEVER DELIVER GOODS!!!

I did an on-line application at the telkom website on the 18th June 2015, shortly after I clicked the submit button an agent called me to discuss the terms and conditions which she indicated to me that the device that i order will be delivered to me within 3-5 working days after my account has been debited. The debit went off on the 19th June 2015 till today the 6 July 2015 I have not received a call no communication whatsoever from Telkom sales. I contacted their customer care and Nthabiseng Monkoe told me that she has escalated the matter to their sales department. I then received an sms shortly stating that \my mobile contract has been processed and Courier IT delivery reference ***. to my surprise Courier IT company does not have this reference on their records. I call the sales number 10213 no one seems to be interested to answer as I held for 19 minutes. This is more than *********** for such a big company