1 reviews | Active since Jun 2016
Quick to bill, Conveniently slow to correct
<p>So in true Telkom style, deals are churned out to customers, mistakes are made on their slow, buggy sales/admin system, and the customer gets ****ed indefinitely...</p> <p> </p> <p>I signed up for a 100GB LTE-A contract. The operator decided that he will make it a 50GB one. I go home and realise this - then I go back to the store to get this corrected. I get a new sim (now 100GB +100GB as initially requested). All is good... Then billing day comes and I get ******. R4 044 taken from my account.</p> <p> </p> <p>This is how:</p> <p>I got charged 2 x R699 and R299 for an add-on bundle i never asked for. There is also a pro-rata charge for the contract's 1st month. I then call the call centre and some issue gets logged (***). For good measure, I go in-store to check if he call-centre really did its job, then it gets revealed to me that The cancellation of the LTE-A 50GB contract has BEEN in progress and no efforts have been made towards fixing it. Royally ****ed off, I kept my composure. But this morning I just thought about it.. and I got ****ed off again.</p> <p> </p> <p>Telkom, fix this stuff! Give me my money bac****!! Just as quickly as I give you mine for your services.</p>
HI Satisfakshin
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keagan
Telkom Social Media Team
HI Satisfakshin
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
