Queue of 500!!!

I called Telkom on the 26 January to log a complaint as my landline is unable to make or receive calls and there is no internet connection. Thabo had informed me that they cannot give me a date for the technicians to attend to my line as they have approx 500 queries to attend to before mine. This is very frustrating as we are without calls and Internet as a result no communication including emails etc. Telkom should have better customer care and ffg up policies! The fault no is 595CRK260116