Questionable customer service

On the 09 March 2026 at about 10:30 to 11:00 in the morning,i went to Telkom store in Centurion mall,to find out why my prepaid number which i had ported from Mtn to Telkom as early as the year 2018 was deactivated,to my surprise there were five if not more store personnel on duty gathered in one corner,one lady who addressed me in Sesotho approached me while i was pressing the store ticket generating machine,i greeted her while i was reading and choosing the reason for my store visit on the machine,she kept quite with no response,she cancelled my ticket before the machine could even generate the ticket without saying nor explaining the reason for that.I was surprised but i went ahead in explaining the reason for my store visit,she was also trying to block me from entering further into the store to conduct her interview at the door,she also told me when i will never ever get access to my number again she alleged when my number had been blocked by Telkom and was sure that i would not be getting it back,even after i had indicated that i had been enquiring about this for the longest period without a direct answer provided,i requested her to check on their computer what was written as the reason for the deactivation,or the last person who was using the number.I presented my phone to her to prove that i have been receiving some strange sms with different people being reminded to come pay their accounts on the number,that was the only time she proceeded to press the store computer keyboard.Afterwards that is when i left the store and was dissapoints that this lady had not shown any empathy nor sympathy on my complain as a customer even when i explained that i had been using that number from 1998.From the moment i greeted her and she kept quite,that gave me a feeling that all was not going to be well with that store visit.