QUERY UNRESOLVED SINCE APRIL

I first contacted Telkom in April to cancel my 8ta Internet account, after submitting documents it took them months to finally cancel the payments despite countless follow up's. Finally I was assured that the additional months charged would be credited to my Bank Account. I have been **** to by there representatives telling me it has been processed, and despite being promised resolution and feedback from their Billing department I have yet to be contacted. <br> <br> I have now resorted to contacting a lawyer and I will NOT give up the fight and let these people get away with the disgraceful service and theft.