Query the status of new order

<p>Called to signup for new ADSL+landline service on 8 June. I have an existing account but want to setup at a new location (i.e. existing landline remains active and I want new lanline installed elsewhere). Rep gives me order and landline number after completing order, and we end call. I call back a bit later after realising I only want landline. Rep cancels ADSL+landline order and submits a brand new order for landline only. Order number as per rep and Telkom SMS is: ********** 62. I called to follow up today and 3 different reps all say that order is cancelled, no orders exist, and a Telkom tech installed line. This is the feedback they gave me as per my account notes. They keep getting confused with my existing account and my new order, saying that my request to cancel my existing lines ADSL affected my order for a line that's roughly 13 neighbourhoods apart.</p>