Query: TELKOM SERVICE

<p>Dear Sir / Madam</p> <p>I am a client of Telkom for almost 40 years. I am a pensioner. For the last 6 months I received an unafordable monthly account. (Acc no: ********** 90001) Service no: ********** . I visited the telkom help Centre in Hatfield ,Pretoria, 4 times. I was told that my service was upgraded and my ADSL line was upgraded from 2 GB to 4GB. I NEVER app**** for upgrading!! I received an e-mail address to whom I needed to send the complaint. I wrote the wording verbatim as was given to me and e-mailed the information. I sent the query four times, but still receive these accounts. NOTHING changed!</p> <p>I visited the Telkom Shop in Brooklyn, 4 October 2016, to apply for "SmartBroadband Wireless 5GB". I was told that it will take an hour to get approval. Three weeks later and after 4 visits, NOTHING happened as yet! A very kind lady, Thabang, assisted me in Brooklyn, but I still didn't receive any feedback. Could you kindly advise me? My gratitude for your service. Kind regards. Steph**** P Burger </p>