Query still not resolved

It has been more than a week and my phone is still off due to an error and Telkom's side. I phone 3 times a dat every day but I get thr same response \my hands are tied and my manager is busy on a call so I will have him phone u back\" this never happens. How is it acceptable for my phone to be off more than a week when this query was already raised in November. This is horrible horrible service and I will be taking it to the ombudsman to cancel both my contracts."