Query Resolved BUT NOT IMPLEMENTED (Case***6)

Good day,<br> <br> It is unfortunate that in order for things to be resolved, one must go this route. I a loyal customer with 3 accounts with Telkom Mobile and if this time around this query is not resolved, goodbye Telkom.<br> <br> Story:<br> Contract ended 31 December 2015. Telkom transferred the contract to a month-to-month basis and automatically converted the 5 Gigs free contract benefit to an add-on bundle (costing an additional R349 on top of the monthly premium). Contacted Telkom in January 2016 and upgraded to a new contract paying R199 (so that the urequested add-on of R349 to fall away). Upon inspecting end of January invoice, the add-on did not fall away with the upgrade and is still present. I then contacted Telkom to put through a formal query (Case no: ***6), explained everything and was promised a resolution (including crediting the R349 months that I have been incorrectly billed). On the 25 February 2016, I received an sms saying the case has been resolved and shall be implemented shortly. End of February invoice, no success, add-on was still there. End of March, now April, same story, no success. I am paying R349 not liable, unacceptable.<br> <br> My Account Number: ***