Query relating to Adsl installation

<p>Hi ,I recently tried to have an adsl line installed at my 3rd story apartment in Randhart Alberton ,all of the other units in the complex have wires running to them except for mine.The technician arrived and was noticably shocked by the work that laid ahead . He then said he need to go to the main exchange in clinton rd roughly 4km away.He called me back in a about an hour to inform me that the underground cable is damaged and he has reported it .. He couldnt give me a lead time or a reference number for the fault .Now im not an expert on the matter but Randhart is a rather wealthy suburb and so are all the surrounding neighbourhoods.There is a Spar literally right across the road from the apartment where I stay[15 meters away from my gate] ,who have confirmed they have the exact adsl package I wanted installed,others in my apartment have telephone lines as well ... WHY IS THIS A PROBLEM FOR ME ? I maybe wrong but I believe this tech simply didnt wanna do the work and used this as a delay tactic especially since it was a friday. With that said still havent received any word from telkoms customer care . could someone from telkom watching this site please get in contact with me with an explanation and solution.</p>