Query on Duplicate Payment and Rejection Fee – August 2025,Not answering my calls to answer my questions.

I would like to request clarity on a billing matter for my Telkom account after I cancelled it on the 28/07/25 • On 27 August 2025, I made a payment of R316 to Telkom via Shoprite (***) as a follow-up after a debit order for the same amount on 25 August 2025 could not be processed. • Despite this payment, my name was listed with the credit bureau for the same R316, which led me to pay the R316 again in order to clear my record. • I have now received an invoice indicating a rejection fee of R202, which I do not understand, given that the original amount was settled (and effectively paid twice). This means that for August 2025, I have effectively paid R632 (R316 via Shoprite and R316 via the credit bureau), and I am now being asked to pay a further R202 as a rejection fee. Could you please:

Confirm the allocation of the R316 payment made at Shoprite on 27/08/25 (ref ***).

Explain why the same amount had to be paid again through the credit bureau.

Clarify why a rejection fee of R202 is being charged despite the above payments.