Query not resolved for 3 months

<p>i cannot get anyone at Telkom to help me, i have been overcharged and my contract date was moved from Aug 2017 to Feb 2018. Please help, Apparently Telkom did away with the My homeoffice LTE packages and introduced Smart Broadband Packages. The contract end date cannot be changed without permission. I want this to be fixed immediatedly. </p> <p>Financial account no: ********** 83</p> <p>ID No: ********** 220088</p> <p>I am struggling for 3 months to get someone to help me </p> <p>My cell no is ********** </p>