QUERY LOGGED ON THE 24.03.2016 & STILL NO FEEDBACK

I LOGGED A QUERY ON THE 24.03.2016 AND EVERY TIME I PHONE TO FOLLOW UP THE AGENT TELLS ME THAT IT HAS BEEN ASSIGNED TO ANOTHER PERSON AND WHEN I REQUEST TO SPEAK TO THAT PERSON THEY TELL ME THAT THEY DO NOT HAVE THE CONTACT FOR THAT PERSON.<br> I PHONED ABOUT 5 TIMES ALREADY, BUT WHEN A INSTALMENT IS MISSED THEY QUICK TO SUSPENDED YOUR LINE...THE SERVICE REALLY SUCKS AND IS EXTREMELY SLOW.....IT REALLY CANT TAKE 6 WEEKS TO RESOLVE AN ISSUE.