MR
Michael R
1 reviews | Active since Jul 2015
12 Oct 2015, 10:01
Query lodge two months ago not addressed
Following an outage that lasted more than 22 days, I queried why my account had still been charged for the duration of the outage. The billing query was lodged August 19, and has still not been addressed nearly two months later. There are other anomalies on my August invoice, notably charges for two months appear.
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Telkom's replyOfficial
12 Oct 2015, 11:15Hello itKwTYHeYHXphrjD,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM127193
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM127193
Regards
Luleka
Telkom Social Media Team
Telkom's reply12 Oct 2015, 11:15
Official
Hello itKwTYHeYHXphrjD,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM127193
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM127193
Regards
Luleka
Telkom Social Media Team