Query closed with no results

So after more struggle again, my query has been closed and cleared with nothing changing. (492CRK050115) I called the call centre today to find out what was happening to have a new ticket opened and the phone dropped on me. Let's just say since November until February and I still have no ADSL. No one can seem to contact me and when they do they say they'll report back shortly and never do. My family overseas tells me about a perfect world where queries are sorted out the next day with compensation and laugh at me when I say 4 months and no service with no compensation. I call everyday to find out what's happening with my line. It's easy let me help you - send a technician with proper equipment to replace the line that was struck by lightning. Easy right? Not even an hours job. A technician came to my premises last week and I must say he was very helpful and friendly and did request from his supervisor to send someone to replace the line. Well anyways I've given up so please whenever you feel like replacing it do it on your time don't worry about the consumer because you don't give a flying **** anyways.