Query closed but not resolved

19 November 2015 03:33 PM<br> Good Day Bontle<br> Please note that we tried contacting you on *** with no luck. The line rang to voicemail.<br> This response serves as confirmation that your query has been resolved and closed.<br> Should you have further queries please contact us via mailbox, Twitter: TelkomZA/ @Hello Telkom Facebook page.<br> Your query will be closed, please convert the Hellopeter to compliment.<br> Launa Molapo<br> Social Media This is the feedback I received after a month but the query has not been resolved. As per Caroline at the customer care centre all Telkom customers has a hidden credit limit for subscriptions( should your number be subscribed for something they will bill you from that credit). I only signed up for R598.00 per month and when I run out of airtime or data I call in to request extra data/airtime who authorised it this time for my bill to be on R1 990.00 I don't know and non of Telkom staff members are able to explain this to me. Please sort this out or kindly cancel my contract. All the managers are forever not available and they send junior staff to attend queries. At Rosebank the manager is on teleconference daily for hours.