1 reviews | Active since May 2017

26 Jul 2017, 08:03

Query

<p>Good day,</p> <p> </p> <p>This is not a complaint rather an enquiry. </p> <p>I would like to get some sort of assistance with regards to the date the Contract of 24 months - as per the statement it shows it started 01 Jul 2015. Please advise what the end date is.</p> <p> I have sent numerous enquiries and have not received a response, hence Hellopeter</p>

0
Replies (3)
Telkom
Telkom's reply27 Jul 2017, 08:25
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply27 Jul 2017, 08:57
Official

Good Morning Nadia,

Thank you for your Inquiry.

Please be advised that contract end date for the number *** was never on contract, the number is active on prepaid 8ta more tariff plan.

Let us know if you still need clarity on your account.

***


Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update27 Jul 2017, 09:13
Reviewer Update

Hi Launa,

This query is NOT about the number as you state. I merely want to know the end date of the contract on the invoice i provided. Looking at that Invoice the start date was 01 July 2015. What in your opinion is the start and end date.