jL
jo L
1 reviews | Active since May 2015
17 Mar 2017, 13:09
Query 186CTK020317
<p>Good day</p> <p> </p> <p>Query 186CTK020317 </p> <p>I reported a fault on my business line on the 02 March 2017 and today 2017-03-17my business line still has fault. I had made numerous follow ups with Telkom and i was told that a technician is coming</p> <p>Today i haven’t received any feedback the only this i am getting everyday is sms that they are looking into the matter.</p> <p>I running an business that is fully reliable on communication today i have to pay Telkom the whole month i was out of business</p> <p>What i need to know is what is causing the fault</p> <p>What are they doing to resolve the problem</p> <p>Has anyone attendant to this problem</p> <p>What can they do to prevent such from reoccurring</p> <p> </p> <p>Thank you</p> <p>Jerry leothela</p> <p>076 ********** </p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
18 Mar 2017, 15:29Hi jerryl
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply18 Mar 2017, 15:29
Official
Hi jerryl
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
jL
jo L's updateReviewer Update
20 Mar 2017, 18:12Hi Jerry
Thank you for making a contact with us and we humbly apologize for delay. Please note fault *** cleared. According to the system fault was cleared on the 15th March, please let us know if your line is still down. LKE
HI Luleka
Please note my phone line is still mute not working
Thank you
jL
jo L's update20 Mar 2017, 18:12
Reviewer Update
Hi Jerry
Thank you for making a contact with us and we humbly apologize for delay. Please note fault *** cleared. According to the system fault was cleared on the 15th March, please let us know if your line is still down. LKE
HI Luleka
Please note my phone line is still mute not working
Thank you
jL
jo L's updateReviewer Update
22 Mar 2017, 10:00Morning
***
Please help me i need my land line working, i am running a small business and i had lost connection since 02 March 2017. On Saturday18/03/2017 i got a message stating that the error has been cleared.
i have not received any call from technician that is attending to this fault, i am stuck dont know who or where can i report this matter. The call centre speaks the same launguage no one is resovling this fault .
jL
jo L's update22 Mar 2017, 10:00
Reviewer Update
Morning
***
Please help me i need my land line working, i am running a small business and i had lost connection since 02 March 2017. On Saturday18/03/2017 i got a message stating that the error has been cleared.
i have not received any call from technician that is attending to this fault, i am stuck dont know who or where can i report this matter. The call centre speaks the same launguage no one is resovling this fault .