Queries not answered or feedack given

<p>I went to the telkom store in rustenburg to query my account. In November 2016 I cancelled a call forward which was placed on my line by the previous owners of the line, 2 call centre personnel assisted me and according to them it was resolved. As I received my invoice, the CALL FROWARD WAS NOT REMOVED and itr keeps on accumilating. The amount now stands at almost R3000 as I'm not paying it and only my initial line rental agreement amount I have an ADSL which I use.Here with dispute numbers: ********** 7, Why was it rejected as it clearly is not because of my incompetence.</p> <p> ********** 7 still indicating as open from 17/01/2017?</p> <p>Will I receive feedback on these issues and why was an amount added for reconnection fee as you decided not to attend to my disputes or requests?</p> <p> </p>