QUALITY-Customer complaint

Excellent call centre service. BUT Telkom Standard Operating Procedure regarding Verification is ridiculous to say the least. Verification implies giving all the clients personal information bar bank details. The call centre agent is only allowed to give his/her name and surname. So the playing field is not level between client and service provider. It took me at least 30 minutes of call time to report a landline fault of my neighbour's. Not any of the two agents gave me a log number. Telkom top management needs to review their operating procedures urgently and adapt to prevent frustration of Telkom clients.