****PY SERVICE - TELKOM AGAIN!!!!

Once again, Telkom shoddy service. I cancelled my Smart Boardband Wireless Fixed Service on 9 Dec 2020 and requested to only use the telephone number and email address. They said I can only be downgraded to Smart Voice Basic at R200 per month. Told to call on 8 Jan 2021, to reinstate email address. Now its the 11th Jan and 6 calls later, I am told that the cancellation order is not closed, I must wait for the handset to arrive, before I can get the email address to be activated again. This is NOT what I was told, nor what I signed on for, ***!!!!!!!!!