****py service

<p> </p> <p>Good day,</p> <p><br />I was told that I would be receiving my statements on a monthly bases ********** I have not been getting as promissed by Telkom.</p> <p><br />My banking account than gets debited or charged on a date not agreed between me and telkom and due to this I call my bank to reverse the charge as this is an incorrect amount, thinking that telkom will call me back advising that the have not received payment, but after a couple of day no call and I have to then call telkom which begs the question "where is the customer service which I should be getting".</p> <p><br />I have given an instruction that telkom debits my account on the 20th of every month but for the second time now it has not been happening.</p> <p><br />I called telkom on the 27th of June 2017 to query my debit order date and was told according to their systems its on the 20th which never happened and was told that a query was going to be forwarded to the billing department. Whether this was true I cannot confirm but take the word of a consultant hoping that a level of service will be provided.</p> <p><br />I later used the money that was left in my account and when I received some cash on the 14th july 2017 I got a sms for a debit on my account for R503 with the reference telkom knowing that my account was R249 as I had not gone over the data and free minutes received on a monthly bases.</p> <p><br />Today is the 21st july 2017 no debit order on my account and again I had to call telkom to confirm my debit order date. Once again the systems tells them the 20th which has passed and nothing happened. Another query is being logged with the billing department and I will keep my fingers and toes crossed to see what happens.</p> <p><br />I asked for the amont due and to my suprise it is R503 and when I questioned this I was told due to the sms and mms's that I've being sending. Please see screen shot showing that I have been unable to use this method of communication as my massages do not go through but I get charged.</p>