Putrid Services from Telkom Faults Devision

I reported a fault and is still awaiting some progress or even response...Telkom's communication and services is putrid!!! Please confirm to me are we about to have the same problems as last year when we had down time for weeks over the festive season??? <br> <br> Secondly I had a call from Telkom Sales department informing me due to the problems I have which is a problem that is persisting for the past 5 years, that Telkom to date have not sorted out!! they suggest I take up the LTE service. Today I was informed the area does not have LTE capability now that makes a person wonder why do your staff call when you cannot provide the service. Is your staff capable of doing the job they are employed for sure does not look like it when you refer to this.<br> <br> <br> Would you please forward me an urgent response and refer to all previous complaints regarding my network service !!!<br> <br> <br>