PUTRID SERVICE FROM TELKOM DEBITED FOR A PRODUCT I NEVER RECEIVED

I recently ordered an iphone 6s plus online aswell as uncapped internet. A consultant called me and my order was place for both products but on separate days. A debit order was submitted on my bank account for the iphone 6splus referred to by Telkom as a test debit order, only once the debit order is successful does the order complete. After my debit order was received I heard nothing back from Telkom, no calls, no sms NOTHING!!! I called them numerous times and get transferred from one department to the next without a solution as i was debited for a product I NEVER RECEIVED and then told the product is OUT OF STOCK, so why did Telkom call me to advise that they have stock upon placing the order?!!! WHAT COMPANY DEBITS BEFORE YOU RECEIVE A PRODUCT? I'M STILL WAITING TO BE REFUNDED AFTER NUMEROUS PROMISES MADE BY YOUR *********** STAFF MEMBERS TO CALL ME BACK. I HAVEN'T RECEIVED ANY FEEDBACK ON MY UNCAPPED INTERNET ORDER EITHER WHICH HAD BEEN PLACED IN JANUARY ALREADY. I WANT A MANAGER TO CONTACT ME OR I WILL BE CONTACTING MY LAWYERS AND TAKING THIS MATTER TO THE OMBUDSMAN AS TELKOM OFFERS NO SERVICE TO LOYAL CUSTOMERS AND NOTHING GETS DONE TO THE CONSULTANTS THAT PROVIDE INCORRECT INFORMATION. Its ridiculous the lengths we need to go to just to reverse a debit order that was taken incorrectly, WHAT KIND OF BUSINESS ARE YOU RUNNING? IT'S SICKENING.