Putrid service from Telkom

Good day, I have been battling with Telkom to fix my account since March. Prior to that, my D-Link router was faulty, which I eventually, after weeks of no response from Telkom, took it to a private company in Lyttleton. The closest they got to a solution, was to say to me, an 80year old pensioner, to take it to a Telkom shop in Menlyn. I have been begging for pensioner's discount on my account. Their response: phone sales. I am now at a point where I want to find an alternative service provider.