Putrid service and no delivery

Where do I start?

Two weeks ago, Monday, the wifi service and telephone lines went down (with no notification from telkom as to what is going or how long they'd possibly be working on the problem) and I called in and was advised that it was not a Telkom issue however they'd get a technician out early Tuesday morning. Tuesday had come and gone and late afternoon I called once again and had now found out there was a bulk issue "which was at the testing centre" but no turn around time on the resolution of my issue. On Wednesday afternoon after no service from telkom I called again and was advised that nothing could be done I'd have to wait "because the cables were ******".

I'd given them a rest on Thursday but after still having not received any feedback from telkom I was quite irate on Friday morning and called once again and spoke to a lovely gentleman by the name of Adrian who had informed me that it would take a while to fix because telkom has been phasing out fixed line services (another surprise because telkom had not been in touch about these changes) and fixed line look-alikes were being installed and he'd send a request for the revelent dept to get a hold of me in order to do the migration and let me know what packages were on offer for the migration.

It's been a week, I've spoken to another agent who also sent through a request for my migration but I guess telkom just doesn't care because I've heard absolutely nothing to date. I was also advised to get an intergrated sim card in the mean time from a Telkom direct store which was yet another horrific experience because between westgate and clearwater stores the staffs attitude and service IS BEYOND PATHETIC!!! PUTRID IF I CAN BE QUITE HONEST.

Nevermind the fact that I received a message two days ago to let me know my service would be up and running in a few hours and it has been on for almost 5 days.

So telkom do you really care about the customer?