WM
Warren M

1 reviews | Active since Jun 2013

02 Jan 2018, 21:43

Putrid Service

I have been struggling with my internet connection for more than half of 2017 and still have an intermittent connection. I had 2 months without internet at one point. Whenever I called the agent reset my port, recreated my port, give me different stories. I had 4 technicians at my house already, each with a different story. If it's not the overhead cable, then it's the underground cable or fault at the exchange. The last technician that was here fixed the problem, albeit only for about 2 or 3 weeks. I now logged a fault on the 28th December 2017 (426CWK281217) and it's now 6 days later and still no joy. I am past frustrated already. I demand an LTE router and uncapped connection for the same price i'm paying now or I want to cancel my contract.

0
Replies (3)
Telkom
Telkom's reply15 Jan 2018, 10:59
Official

Good day warmarq,

Thank you for making contact with us.

The fault is now with the dispatch centre, waiting to be assigned to the 1st available technician to attend.

No ETR is available as yet.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

WM
Warren M's update25 Jan 2018, 21:49
Reviewer Update
Still the same fault logged on the 28th of December. Absolutely NOTHING has been done. I haven't been contacted or updated. NOTHING from Telkom. This is so pathetic. It's unbelievable. I can't even call them because my line is dead too now. I want an LTE router with an uncapped LTE connection and I want to pay the same price I'm paying now. If this doesn't happen, I want my contract cancelled with immediate effect or I will take further action against this pathetic excuse for a service provider.
WM
Warren M's update29 Jan 2018, 12:00
Reviewer Update
Wow. This is unbelievable! I still have had no feedback regarding this. I got a generic reply from Igsaan, who says "we apologise for any inconvenience caused" and '' The fault is now with the dispatch centre, waiting to be assigned to the 1st available technician to attend." This was 2 weeks ago and the fault was logged on the 28th December 2017. Someone really needs to keep tabs on their staff at Telkom. The service is unbelievably poor. I can't even call the call centre now because my line is dead now too. Pathetic! absolutely pathetic!