Putrid Service

<p>Two weeks ago I took out a mobile Wi-Fi router contract with Telkom and that was the beginning of a nightmare, one HUGE regret/mistake. Their service is rotten. The day after I got the device, I couldn't connect to it and when I called, on separate occasions, 3 of their call centre agents said I had used up my 3 Gigs. One even went on to say I logged on to the net at 11:30pm, at which time I was fast asleep. I then went to the shop and the lady confirmed that was utter **** and I in fact had 3 Gigs to spare. It took five days to close the case but with a totally wrong/false case.<br />The major nightmare here is connectivity...which is non-existent. I have logged the case with different call centre agents only to find that it takes up to 7 working days to resolve the matter. It took them 5 days to call me and when they did and couldn't find me after only 2 attempts that went to voicemail, they closed the case with blatant arrogance. I have waited a miserable 5 days and you close without a resolution after only two missed calls? That sucks. The matter was also reported to Lethiwe Mlambo and Mpho (who’s service leaves a lot to be desired) and still no solution. In fact both their service sucks too. They both keep threatening me with cancellation fees for retention purposes...to keep their sale. Lethiwe keeps telling me she'll send a technician to check and sort out the signal/connectivity problems and till this day I have yet to get a call from the technician. Meanwhile I can’t communicate with my friends, family and clients. Mpho went on to insult my intelligence when she insinuated I walked in to the store to complain about a device I hadn't switched on. As if it takes rocket science to switch on a one button device.<br />Last night I called the call centre again to be helped by Lindiwe Duma. What a breath of fresh air. I told her I want to cancel the contract because I have a device I can't use at home. She checked on the system and confirmed that I do not have any coverage where I stay and my cancellation is legitimate. Could Lethiwe, Mpho and a whole host of people I spoke to not see the same? Instead they caused me unnecessary grief. So HELKOM kindly assist with terminating this contract as I can't be bound to a device I have no use for the next 24 months, nor can I be charged termination fees because this is not a frivolous cancellation. Until this is resolved, I will continue to name and shame you and your staff. These are my case numbers: ********** 7; ********** 6; ********** 1. Kagiso</p> <p> </p>