Putrid Service

<p>It is 6 years of complaints and yet the problem we have with our Exchange that is outdated is persisting even though we were of upgrades were in process. I have reported numerous complaints and refering to ref no 127CRK290216. It took Telkom 6 weeks before i was contacted by our area technician (Justice) whom informed me the problem is so bad that he will have to refer it to High Managment in Telkom to assist as the Exchange is so outdated and due to the rapid growth in the area he is unable to assist. After that I have called numerous times to the call centre and was recently informed that my faults was not even listed putrid service Call Centre!!! Refer to ref 709CRK060516. Leaving me with no alternative I had to contact a Third Party to investigate and the report was sent back to me....It was shocking I even have a major packet loss on my internet services!!!! </p> <p> </p> <p>I cannot use my internet DURING PEAK HOURS 5 - 1 AM and on WEEKENDS I pay for a service I am not receiving and if Telkom is not prepared to sort out the problem then at least inform me to allow me to procees with the next step of action. You cannot expect me to pay for a service I am hardly using or cannot use freely as I wish. I NEED EXPLANATION WHY THERE IS SUCH PACKET LOSS ON MY INTERNET SERVICES.</p> <p> </p> <p>The call centre closes the faults continously without the problem being sorted. Please Telkom assist in this regard </p>