Putrid Service

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">I placed an order for an installation of a landline and activation of Adsl.&nbsp; I was told the turn around time would be approximately 14 days. After that time period had elapsed, I received an sms stating that a date and time has been scheduled for the technician to install the line. I took the day off from work and the technician never showed up. After numerous phone calls to telkom, he showed up the next day at 15h30. He walked through the house and discovered a primary line. He decided that there was no need to install a new line, even though I paid for an installation of a new line.He thsn told me that he could not move the existing line to my workstation where my computer is situated. He left, the next day I received an sms from his personal cellphone that the line had been activated, I should just plug in my modem. I called telkom , and asked them to move the line to wherever I want it in the house. The same technician came back 3 days later to move the line but could not complete the process because his glue gun was faulty. I had to make a call the next day for him to come back and finish off the job.&nbsp; To cut a long story short I was connected to the Internet for about 2 days&nbsp; and than disconnected. I logged a fault with my ISP Afrihost and results indicated that my telephone line was faulty. I than contacted telkom, logged a fault, noisy telephone line. My telephone line is bearly audible, with a lot a hissing background noise. It has been three days now and I was told the turn around time is 14 days again. If a new line was installed as I have requested when I placed my order I would not have been stuck with this problem. The technician that telkom send was very ***********,stubborn and unprofessional.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">After numerous phone calls and waiting an average 20 minutes for a response, the reply is always we have escalated fault referrence number 10cwk*** and it's being queued. &nbsp;<br /><br />There is no way in hell I am waiting another 14 days for a technician after I waited almost one month for a faulty telephone line to be installed. I am utterly flabbergasted and disgusted at the level of service that I have received from telkom.</p>