Putrid customer service from TELKOM

Telkom gives customers the most putrid service. They claim ones account is in arrears but it is not & they send you email stating that the collections must remove your account from being in arrears and they do not do their job and constantly get sms's and once you contact them you are told that you are in arrears which is not the case as my bill is paid on or before the due payment. I requested for a manager to contact me or for me to hold on to speak to one of them and was told its not possible I requested a regional managers number and was told not possible so I am one irrate customer and will never recommend any body to telkom