Putrid customer service

<p>I called Telkom customer care on 11 April 2017 and opened a case for a payment plan. I was provided with a case number and I was advised that I will receive a call within 9 business days with the outcome. Case number: ********** 6.</p> <p>Since then I have phoned numerious times requiring feedback and assistance from the billing department however I was advised that there's no contact number/ extension to go through to the billing. I was advised that the only that can be done was them putting case notes so the person managing my case will see the urgency of the case.</p> <p> </p> <p>I was advised by a consultant that they will send an urgent priority email to the billing department and their Team leader and i will receive feedback very soon.</p> <p>That was on the 24 April 2017</p> <p> </p> <p>Until today the 04 May 2017 i still have not received feedback.</p> <p> </p> <p>I called the customer care line annd the consultant advised that from the last time I called no has been actioning my Case and it was not assigned to an agent to manage it.</p> <p> </p> <p>It is now going approxamitly 16 business and I have not received feedback from Telkom.</p> <p> </p> <p>I had high regards for Telkom and always promoted to everything wanting to buy phones and stuff however now i see that I was wrong about them and I will not advise anyone I know and I know a lot people to use telkom anymore because if they cannot appreciate their customers then what's the point us has customers support Telkom.</p> <p> </p> <p>I really like the Telkom network and i need this issue to be resolved because I'm very, very disgusted and very disappointed with Telkom.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>