TS
Tanya S

1 reviews | Active since Sept 2012

11 Mar 2017, 14:48

Putrid and worst service

<p>Almost 5 weeks ago I contacted Telkom due to constant disconnection and slow internet service...it was confirmed to me that there is a fault on the telephone line. A fault was reported and no respone was received from Telkom...this fault at hand was escalated twice with no response what so ever.</p> <p> </p> <p>WHEN IT COMES TO YOU BILLING ACCOUNT YOU WANT YOUR PAYMENT.. YET YOU PROVIDE US WITH PUTRID SERVICE...WE LIVE IN A COUNTRY WHERE HUMAN RIGHTS ARE SO PROGRESSIVELY ADVERTISED SURELY YOU KNOW IT IS MY RIGHT TO DEMAND FOR THE SERVICE I PAY FOR!!!!</p> <p> </p> <p>TELKOM IT IS MY HUMAN RIGHT TO RECEIVE SERVICE WHICH I PAY FOR!!!!!!! IF YOU DONT GET YOUR ACT TOGETER FAST YOU WILL RE-IMBURSE ME SINCE LOG OF FAULT. I AM SICK AND TIRED TO PAY FOR A SERVICE THAT IS NOT RECEIVED.</p> <p> </p> <p>Today i got a txt message stating the problem has been resolved how in heavens name can you send such nonsence when in fact the problem is still persistant.</p> <p> </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply13 Mar 2017, 10:20
Official

Good Morning Tanya,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

TS
Tanya S's update28 Mar 2017, 09:37
Reviewer Update

Thank you Telkom