Putrate Customer Service and Communication

<p>I am a cutomer of Telkom mobile with several packages. I attended the Telkom Mobile store in Adderely Street in the beginning of the year to enquire when one of my contracts expire, the consultant told me that it has and already expired and I requested that the specific contract to be cancelled as the system verified it at that moment. At the end of the month I received a bank notification to inform me that a payment went off for the specific contract that I requested to be cancelled immediately based on what the consultant informed me. I returned back to the same store and consultant, where he then told me a different story saying the system now said I have a few months left. He immediately raised a red flag on the system and provided me with a Case number informing me that their back office will sort it out and cancel the contract as well as he will then request a refund. After numerous visits month after month it has still not been dealt with and no refund has been returned. As soon as my other contracts and data packages expire, I most defnitely will never do business with Telkom or Telkom Mobile ever again.</p>