PUT PHONE DOWN WITHOUT LISTENING MY PROBLEM

I am trying for days to get through to the business number 10217 and today I got through. A young girl answer the phone, I told her my problem. We got a switchboard and we have a few tel number going through this board, I cant give her the number that is faulty. She keep on interrupting me and tel me to stop shouting, and the more I'm trying to explain all I want is a technician to come out, She says it is a call centre they don't send out technicians, only test the phones and I must give her a number to test. I'm trying to explain I don't know which one is wrong, that's why i need help, she put the down. <br> <br> I really wish my company could switch to neo tel or something, we are paying a huge bill every month to telkom, and we don't get any help what so ever. This problem with the line is going on for years now. And I wish the women who treated me with no respect at all, would give her job to some person who want to listen en give advice and not being the smart ass.<br> <br>