SJ
Samantha J
1 reviews | Active since Oct 2015
28 Oct 2015, 13:42
Put on mute while team leader is on LUNCH?!
I have an outstanding issue with my Telkom landline and Wifi that has been unresolved for 2 weeks.<br> TELKOM has faithfully sent me automated messages advising that a technician will be out during 07:30 and 16:00 however all technicians sent - three different men all advise that there \seems to be a problem with the cable running underground". NO-one has given me a concrete solution - each technician is incredibly polite"
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Telkom's replyOfficial
28 Oct 2015, 16:21Hello samantha.jeptha,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM161904 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM161904 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply28 Oct 2015, 16:21
Official
Hello samantha.jeptha,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM161904 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM161904 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media